RETURN POLICY:

Returns, Refunds, Cancellations and Exchanges

We do not allow return of any product once sold and could only be replaced in case of any damages in the package during shipping.

What We Will Do Together:

Step 1 – 

Raise a Replacement request within 48 hours from the date of delivery, if you’ve received the wrong/expired/damaged/missing product(s). 

Please raise a request here with order and contact details - https://edinora.com/contact-us  

You can also raise a request by mailing us - help@edinora.com or by contacting us on +91-9645380012 

Step 2 – Give us 3 working days to review your request. 

Step 3 – After reviewing your request, we will send our courier partner to pick up the products delivered to you. 

Step 4 – In case our reverse pick up service is not available at your location, you will need to self-ship the product via any reliable courier partner. We will reimburse the courier charges, either in your Bank Account or as a discount coupon in the next purchase. 

Step 5 – After your product(s) is received, we will verify it against the claim and initiate the replacement accordingly. Please note that replacement will depend upon the stock availability. 

Under what conditions can I replace my product?

1. Wrong product delivered

2. Expired product delivered

3. Damaged product delivered – Physical damage/ tampered product or packaging

4. Incomplete order – missing products

Under what conditions replacement requests will not be accepted?.

1. Opened/ used/ altered products

2. Original packaging (mono cartons, labels, etc.) missing.

3. The replacement request is generated after 48 hours from the date of delivery.

4. The damaged/missing product is reported after 2 days from the date of delivery.

Can I cancel my order?

The order cannot be cancelled once the order is confirmed.

OR

Please call us on +91 (Mon - Fri - 9 am to 6 pm), and we will help you in cancelling the order.

**Edinora reserves the right to cancel any order without pre-confirming the customer at any time and may verify any order before shipping the same to the customer that may include having a verbal or written confirmation from the customer.

Note - Orders can be only cancelled till the status is “Ready to Ship”.

How will I receive the refund for my cancelled or return pick up?

In case of prepaid orders, money will be returned to the bank account/ credit/debit card or where the payment was made within 7 business working days. Incase of return pickup payment, the courier charge shall be paid after the product has been received by our warehouse and post completion of relevant checks. Please note, this entire process takes 2 weeks after the return has been picked up.

Can I return part of my order?

Yes. If the delivered product is expired/wrong.